Frequently Asked Questions
  • Do I need to sign up to use it?  ​

    • You don't need to sign up to respond to a request. If you want to use DoubleCheck to send out your own requests, you need to create an account.

  • How does DoubleCheck make sure I am not the victim of fraud?

    • DoubleCheck uses a variety of authentication techniques to make sure that you are dealing with the right person.

  • Why am I recording a video?

    • ​Your video helps the person you are communicating with be sure it's really you.

  • Is this like a CAPTCHA?

    • Some parts of DoubleCheck's verification process achieve similar goals, although the approach is different.​

  • What does DoubleCheck do with the information it collects?

    • ​We collect information for the purposes of authentication only. We never use this information for any other purpose, and we never share it or sell it.

  • How can the fraudsters get in the middle of communication flow?

    • By getting into the email account of one of the participants.

  • How many people has this really happened to?

    • The problem was $12 billion in the last 12 months alone, according to the FBI.

  • Why don't I just call the person I'm exchanging money with?

    • If you know them and recognize their voice, you can do that. But phone calls are cumbersome, surprisingly easy to do wrong, and subject to fakery.

  • I have a really good firewall.  Why do I need this?

    • ​That's good! But no firewall can protect you from fraudulent e-mails from associates who were the victim of email takeover.

  • My employees won't get phished, why do I need this?

    • Even if your employees are phish-proof, it's impossible to prevent your counterparties from being phished. Meanwhile, if your counterparties get compromised, you are at risk.

  • Doesn't my bank protect me against this issue?

    • ​Sadly, no. Their policies only protect themselves. But it's not their fault, because they can't know who your counterparty is supposed to be. Only you know that.

 

  • Who are you people?

    • We are a team of security experts who became very concerned about this fundamental flaw in the architecture of the web.

© 2018–2019 by Walrus Security, Inc.